SERVICE POLICY
Applied at Yofatik.ai website
1. Scope of service provision
Yofatik.ai is a platform specializing in providing artificial intelligence (AI) application services in digital content creation and optimization, including:
- AI image creation (image-to-image, text-to-image, upscale, style transfer,…)
- AI video creation (text-to-video, image-to-video, product trial video, review video,…)
- Voice AI (neutral MC voice, review, podcast, storytelling,…)
- AI Custom Chatbot (supporting users with experience, search, and quick interaction)
- AI tools supporting SEO, thumbnail optimization, subtitle creation, speech-to-text, text-to-speech,…
Services are provided to:
- Businesses, online sellers, affiliate sellers
- Agencies, freelancers needing AI tools to support content production
- Content creators who want to save cost and time in producing videos, images, voices
2. Service implementation process
- Customers access the website and select the desired AI service (image, video, voice, SEO, AI tools…).
- Enter input information as instructed (description, image, data, text…).
- Make online payment at the published price.
- The AI system automatically processes requests and returns results directly on the website/customer account.
3. Service commitments
- All AI services are provided automatically, based on the input information provided by the customer.
- The returned result matches the selected service type (image, video, voice, data file…).
- No hidden costs beyond the listed price on the website.
4. Pricing and payment policy
- Service prices are published directly in each service section, displayed before customers confirm payment.
- Service prices are published directly in each service section, clearly displayed before use.
- Customers need to top up their personal account on the Yofatik.ai website before using the service.
- When placing an order, the system automatically deducts the fee from the account balance according to the listed price.
- If the balance is insufficient, customers will be notified to top up before continuing to use the service.
- All transactions are automatically confirmed, without requiring separate contracts or agreements.
5. Warranty & support
- Yofatik.ai provides support channels via email support@yofatik.ai and hotline published on the website.
- The support team will answer questions about service usage, guide input information, or handle system errors (if any).
- Support does not include modifying or re-editing generated results.
6. Refund policy
- All balances, credits, or payments topped up into Yofatik.ai and related applications will not be refunded, unless deemed necessary by Yofatik team.
- Once the order has been entered into the system, cancellation/refund requests are not accepted.
- The system will automatically refund if the order is not completed or only partially completed.
- Yofatik has the right to lock accounts and refuse refunds if fraudulent payment behavior or violations are detected.
7. Complaints & violation handling
- Complaints only apply in case of system technical issues (e.g., processing error, file not downloadable, no result returned).
- Complaints must be sent to email within 48 hours from the time the order is processed.
- If customers deliberately input prohibited content (18+, copyrighted brands, legally restricted data), Yofatik.ai has the right to cancel or refuse service without refund.
8. Limitation of liability
Yofatik.ai makes maximum efforts to ensure service quality. However, results may be affected by factors such as:
- Customer input is unclear, lacking information, or violating AI policy
- AI technology limitations at the time of implementation (e.g., maximum video duration, render quality, voice not 100% natural)
- Third-party storage/file download infrastructure failure
In these cases, Yofatik.ai will notify early and propose solutions.
9. Effectiveness and adjustments
- The service policy is effective from the date of posting.
- Yofatik.ai reserves the right to adjust the policy at any time and will make it public on the website.
- Customers are advised to check regularly for the latest updates.
