AFTER-SALES SUPPORT POLICY
Applied at Yofatik.ai
1. Objective
Yofatik.ai is committed to accompanying customers not only during the use of AI services but also after order completion, ensuring the best experience and long-term satisfaction.
2. Applicable after-sales content
Applies to customers who have completed valid orders on the system. Benefits include:
- Support in reprocessing result files in case the file is corrupted, cannot be downloaded, or damaged due to the system.
- Providing documents/guidelines for using AI services to help customers utilize them more effectively.
- Promotional programs or discounts (if any) will be applied depending on each specific campaign and publicly announced on the website.
3. Application methods
- Support via email support@yofatik.ai, support form on the website, or official hotline.
- After-sales promotions (if any) will be recorded directly in the customer’s account or notified via email.
4. Limitations and exclusions
After-sales support will not apply if:
- Customers intentionally input prohibited data (18+, copyrighted brands, political content, violence…).
- Customers illegally interfere with the system or commit fraud during usage.
- Issues arise due to customers’ own mistakes (deleting files, losing data after downloading).
